My name is Matthew Bredel and as of March, 2007, I am a full-time, work-at-home internet marketer.
For close to 10 years, I worked for a defense company which was an OK job, but I was so uninspired in life and frankly, I needed some more money. That is when I first discovered internet marketing! Now I admit that I didn't start making thousands in my first couple of months (in fact, I lost my shirt!), but I finally saw the "internet light"...
Adding live chat to your website is a great way of increasing the conversion of your visitors. Trust is what is winning online these days and having someone live to chat to can create this trust quickly. Still, installation and monthly fees have been arduous and costly in the past…until now. Check this out!
I talk a lot about conversion in my blog and on my training websites.
Conversion is all about the process of converting visitors into customers on your website. And there is one very key ingredient to conversion: trust.
Almost every statistic about on-page conversion I have ever seen supports this fact. Appearance is important. Professionalism is important (sometimes!). Simplicity is important. But there is one simple thing that usually has an over-powering effect on conversion and that it Customer Support!
I know, this is 2010 and internet buying has been around for more than 10 years. Still, people are nervous about putting a credit card number on a website. They like the anonymity of purchasing online, but they fear this same anonymity because of fraud and distrust.
Putting a simple telephone number on a website increases conversion. That develops trust, but most people won’t use it. They want their anonymity.
This is where the power of Live Chat can have a huge impact on your website! It develops both trust and support without the visitor needing to give up anonymity. Big online companies use Live Chat specifically for this reason.
But for the “average online marketer” who manages his business on a limited budget and no programming staff, Live Chat has not been much of an option.
Simple 3-Step Process (Takes Less than 5 Minutes!):
But I recently discovered this service called LiveChime. (This is so cool!) First, it is affordable. Less than $9 per month. (I pay more for my basic Grasshopper account, my autoresponder and my hosting). But it’s simplicity is unsurpassed!
They give you a link (just like another other link you would put on your website, blog, etc.). That’s it. When someone wants to “Live Chat”, the visitor clicks this link and takes them to the Live Chat site that is linked to you.
This gets better…from here, the tool can either contact you on your computer…or…it integrates into an iPhone, a Blackberry, and a PalmPre. So you can be away from your desk and still manage the live chat…if you wish.
If you “are not available”, they can leave messages and record comments for you to respond to later (similar to a help desk).
And you can use this for personal stuff like selling on craigslist or integrating it into an autoresponder email campaign. (Don’t worry, you can use the same account for multiple functions by creating category links!).
As you can see, I am using it myself on this blog. If you have any more questions about it, see if I am around…maybe we can chat!
Else, go read more at the LiveChime Home Page.
cheers…matt
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[...] you haven’t read Matt Bredel’s latest review of Livechime you need to cruise on over there and take a gander. It is well worth the read. His video walk-thru [...]
June 23rd, 2010 at 9:39 am